Last Updated: September 22, 2026

Notice to Guernsey, Jersey and Republic of Ireland customers

Due to Brexit trade rules and customs regulations, we are currently unable to send some products to Guernsey (GY) and Jersey (JE). Please check with a member of our customer services team before ordering.

Ordering with PawNora

All orders need to be completed via our checkout page, located at the top right of every screen. If, however, you do encounter any difficulties, please contact us at samirsoulsa@gmail.com, and we will be happy to assist you. Whether it’s via credit/debit card or through PayPal, all orders will be held until payment is cleared.

Dispatching orders daily between Monday and Friday, we aim to process and send out every item ordered within 24 hours. However, at times, due to unforeseen circumstances, there can be delays to your shipment. In these circumstances, we will try to inform you at the earliest convenience.

PawNora, operated by MH Star UK Ltd, reserves the right to cancel orders with unverified card accounts and/or those associated with a third-party shipping address.

Order Turnaround

To ensure you get your order as soon as possible, we ship every day Monday to Friday except Bank Holidays. There may be occasions where dispatch may be delayed due to unforeseen circumstances, and we will endeavour to update you should such a situation arise.

Delivery with PawNora

All orders placed on PawNora come with free standard delivery to Mainland UK and Channel Island addresses, excluding the Scottish Highlands & Lowlands, the Isle of Man and the Isle of Wight.

Our delivery service includes:

• 24-hour dispatch (except weekends and bank holidays).

• UK Mainland delivery between 1–2 working days. For warehouse shipments outside UK Mainland, delivery will take between 5–7 days. Please refer to each individual product listing for more specific information.

Once your order has been dispatched, you will be emailed your tracking information where you can track the status of your order. The courier may contact you regarding your order using the telephone number you provided at the time of ordering.

Stay in the loop!

For any questions about your order or delivery, please contact:

PawNora
MH Star UK Ltd
Phone: +44 7308371482
Email: samirsoulsa@gmail.com
Address: 42-44 Hoe Lane, Ware SG12 9NZ, United Kingdom